Projected Results
Based on industry data and deployment models, here's what businesses can expect.
*Projected outcomes based on industry benchmarks
Leading South African Bank
Challenge
500+ call centre agents handling 200,000 monthly queries. Average wait time 28 minutes. No support in African languages.
Solution
Deployed Relai WhatsApp AI in English, isiZulu, and Sesotho for balance enquiries, transaction history, and account services.
Before → After
Queries Automated
Average Wait Time
Agent Headcount
Monthly Cost
Languages Supported
CSAT Score
Pan-African Mobile Operator
Challenge
Millions of daily queries across 5 countries. 40% peak-hour call abandonment. 60% annual agent turnover.
Solution
Deployed WhatsApp and Voice AI for airtime, data bundles, billing, and troubleshooting across English, Swahili, and Yoruba.
Before → After
Daily Queries
Call Abandonment
Agent Turnover
Cost per Interaction
Resolution Rate
Customer Effort
Major SA Online Retailer
Challenge
Order tracking is 45% of support queries. Returns take 5-7 days. No WhatsApp presence despite customer demand.
Solution
Deployed WhatsApp AI for order tracking, returns, product enquiries, and proactive delivery notifications.
Before → After
Order Tracking
Returns Processing
Support Tickets
Monthly Savings
WhatsApp Opt-in
Repeat Purchase
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