Retail & E-commerce
Shopping Support That Never Sleeps
From order tracking to product discovery—serve your customers on WhatsApp in their language.
The Challenge
Order status is the #1 enquiry but requires agent time
Returns and exchanges create friction and lost customers
Peak shopping seasons overwhelm support teams
Customers expect instant responses on WhatsApp
The Relai Solution
Order Tracking
Real-time order updates and delivery tracking via WhatsApp.
Easy Returns
AI guides customers through returns, generating labels and scheduling pickups.
Product Discovery
Conversational product recommendations based on preferences and availability.
Store Services
Stock checks, store locations, operating hours, and click-and-collect.
Projected Outcomes
60%
Queries Automated
35%
Faster Returns
24/7
Shopping Support
28%
CSAT Increase
Ready to Deploy
Ready to Transform
Your Customer Service?
Join leading African businesses serving customers faster, in more languages, at lower cost.