AI for Retail
Global e-commerce is growing fast — and so is the volume of customer queries. Relai handles the repetitive ones automatically, in your customers' languages, so your team focuses on the complex.
75%
WISMO query reduction
24/7
Customer support
50+
Languages
3x
Back-in-stock conversion
Retail Use Cases
Order Tracking
Customers message 'Where is my order?' in any language and get an instant, accurate update. The AI integrates with your order management system and provides real-time tracking status.
Product Inquiries
Shoppers ask about product specifications, availability, compatibility, and pricing — the AI answers accurately from your product catalogue. Available 24/7, even during sale events.
Returns & Exchanges
Guide customers through your return policy, eligibility checks, and the returns process step by step. The AI collects the necessary information and creates the return request automatically.
Stock Alerts
Customers sign up to be notified when an out-of-stock item returns. The AI manages the list and sends proactive WhatsApp notifications — driving repeat purchases without email.
Full Customer Journey Coverage
Pre-purchase
- —Product details
- —Pricing
- —Availability
- —Size guides
- —Comparisons
Purchase
- —Order confirmation
- —Payment issues
- —Promo codes
- —Bulk orders
Delivery
- —Order tracking
- —Delivery estimates
- —Address changes
- —Missing parcels
Post-purchase
- —Returns
- —Exchanges
- —Refund status
- —Complaints
- —Reviews
WhatsApp Commerce
Where Your Shoppers Already Are
WhatsApp is one of the most widely used communication channels globally. Retail brands that meet customers there — with a seamless, language-native AI experience — see higher engagement, lower support costs, and stronger loyalty than those still relying on email or web chat.
Ready to Speak Your Customers' Language?
Join businesses worldwide using Relai to deliver AI customer service in 50+ languages.