AI Customer Service on WhatsApp
WhatsApp is where your customers already are. Deploy a white-label AI agent that speaks their language, knows your business, and handles queries around the clock.
2B+
WhatsApp users worldwide
50+
Languages supported
<2s
Average response time
94%
Query resolution rate
Everything Your Agent Needs
24/7 Availability
Your AI agent never sleeps. Customers get instant answers at any hour — no queue, no wait, no missed messages. Handle peak volumes without extra staff.
Native Language Support
Automatic language detection across 50+ languages, including deep support for 36 African languages. Customers message in Zulu, Swahili, Yoruba, French, or any supported language — the AI responds in kind.
Knowledge-Based Responses
Every answer is grounded in your actual business content — FAQs, policies, product docs. No hallucinations. When the AI is unsure, it says so and escalates.
Smart Escalation
Define rules for when and how to escalate to human agents. Route by department, topic, or customer sentiment. Agents receive full conversation context.
Identity Verification
Built-in 3-step identity verification for sensitive interactions. Collect and verify customer identity before sharing account information or processing requests.
Analytics & Reporting
Real-time dashboard showing conversation volumes, resolution rates, escalation frequency, and language distribution. Export reports for your team.
How a Conversation Flows
Customer messages your WhatsApp number
The customer sends a message on WhatsApp — in any supported language.
AI detects language and intent
Relai identifies the language and classifies what the customer needs.
Retrieves relevant knowledge
The AI searches your knowledge base for the most relevant answer.
Responds or escalates
The AI replies naturally in the customer's language, or routes to a human if needed.
Ready to Speak Your Customers' Language?
Join businesses worldwide using Relai to deliver AI customer service in 50+ languages.