Customer Service on WhatsApp
Meet your customers where they already are. 2.7 billion people use WhatsApp—your AI assistant is ready to help them in their language.
How WhatsApp AI Works
From first message to resolution\u2014intelligent, secure, and multilingual.
Natural Conversation
Your customers chat naturally—no menus, no keywords. Our AI understands intent, handles follow-ups, and remembers context throughout the conversation.
- Context-aware multi-turn conversations
- Intent recognition across languages
- Graceful handoff to human agents when needed
- Custom brand voice and personality
Secure Transactions
Process balance enquiries, payments, and account changes securely within WhatsApp. Full audit trail and compliance-ready.
- OTP-based identity verification
- End-to-end encrypted messaging
- PCI-compliant payment processing
- Complete interaction audit logs
True Multilingual Support
Not machine translation—genuine understanding. Your AI speaks Zulu, Xhosa, Sotho, and more with natural fluency.
- Native language models, not translation layers
- Automatic language detection
- Code-switching handling (mixing languages)
- Cultural context awareness
Use Cases
Customer Enquiries
Balance checks, account info, product questions
Appointment Booking
Schedule, reschedule, and confirm appointments
Transaction Processing
Payments, transfers, and top-ups via chat
Feedback Collection
Surveys and NPS scoring post-interaction
60–70%
Queries Automated
50%
Cost Reduction
0sec
Wait Times
8+
African Languages
Ready to Transform
Your Customer Service?
Join leading African businesses serving customers faster, in more languages, at lower cost.