From Setup to Live in Days
Deploying an AI customer service agent for your business shouldn't take months. Relai is built for speed — most businesses are live within a week.
Connect
Connect your WhatsApp Business number or existing phone system to the Relai platform. We support the official Meta Cloud API for WhatsApp and Twilio for voice. No code required — channel connection is guided and straightforward.
- WhatsApp Business API integration
- Voice / IVR system connection via Twilio
- Multi-number support on Growth and Enterprise plans
- Existing number portability
- Webhook configuration handled automatically
Train
Upload your FAQs, product documentation, policies, and support guides. Relai indexes this content so the AI can answer questions accurately based on your real business information — not generic responses.
- Upload PDFs, Word docs, CSVs, and plain text
- Paste FAQ content directly
- Sync from Notion or Google Docs
- Automatic content chunking and embedding
- Live preview of AI responses before going live
Configure
Choose languages from 50+ options including 36 African languages. Define escalation triggers — when the AI should hand off to a human agent, which department to route to, and what information to collect beforehand. Set business hours and out-of-office behaviour.
- Choose languages from 50+ options including 36 African languages
- Define department escalation rules
- Set escalation triggers (topic, sentiment, confidence)
- Configure 3-step identity verification
- Business hours and out-of-office handling
Deploy
Once you're satisfied with test conversations, flip the switch. Your AI agent is live — handling customer queries 24/7 in their preferred language. The Relai dashboard gives you real-time visibility into conversations, escalations, and performance metrics.
- One-click deployment
- Real-time conversation monitoring
- Live escalation queue for human agents
- Performance analytics and language breakdown
- Continuous learning from escalation outcomes
Live in a Week
Day 1
Connect channels
Day 2–3
Upload knowledge base
Day 4
Configure & test
Day 5–7
Go live
Ready to Speak Your Customers' Language?
Join businesses worldwide using Relai to deliver AI customer service in 50+ languages.