AI for Financial Services
Banks, insurers, and fintechs face a common problem: multilingual customers, high inbound query volumes, and rising call centre costs. Relai solves all three.
70%
Query deflection rate
24/7
Service availability
50+
Languages supported
<90s
Average resolution time
Built for Financial Customer Service
Account Inquiries
Customers can check balances, recent transactions, and account details over WhatsApp or phone — in their language, at any hour. The AI verifies identity before sharing sensitive information.
Claim Status
Insurance customers no longer wait on hold to hear where their claim stands. The AI provides real-time status updates and next steps, reducing call centre load by up to 60%.
Loan Applications
Guide customers through loan application requirements, document checklists, and status updates. The AI collects preliminary information and escalates to a human advisor when ready.
Fraud Alerts
Proactively notify customers of suspicious activity and guide them through card block or account freeze procedures — available 24/7 when fraud doesn't wait for business hours.
Challenges Relai Solves
Challenge
Multilingual customer base
Relai Solution
Serve customers in 50+ languages including Zulu, Swahili, Yoruba, French, Portuguese, and more — with deep support for 36 African languages, all from a single deployment.
Challenge
Regulatory compliance
Relai Solution
Built-in 3-step identity verification. Conversation logs stored for compliance. Supports global standards including FICA/KYC requirements.
Challenge
24/7 service demand
Relai Solution
AI handles after-hours queries without overtime costs. Human agents handle escalations during business hours.
Challenge
High call centre costs
Relai Solution
Deflect up to 70% of inbound queries to AI. Reduce call centre headcount requirements without reducing service quality.
Built with Financial Compliance in Mind
All conversations are logged and stored for the duration required by your regulatory regime. Identity verification meets global standards including FICA/KYC requirements. Data residency options available for clients operating under regional data protection frameworks. Enterprise plans include a dedicated compliance review session.
Ready to Speak Your Customers' Language?
Join businesses worldwide using Relai to deliver AI customer service in 50+ languages.