AI for Telecoms
Telcos handle millions of customer interactions daily. Most are repetitive, multilingual, and perfectly suited for AI. Relai deflects the volume so your team can focus on the complex.
60%
Query deflection rate
24/7
Self-service availability
50+
Languages supported
2x
USSD conversion improvement
Core Telco Use Cases
Balance & Data Checks
The single highest-volume query for any telco. Customers check airtime balance, data remaining, and bundle expiry via WhatsApp or phone — instantly, in any language.
Data Bundle Purchases
Customers browse, select, and purchase data bundles through a conversational interface. No USSD menu navigation required. The AI confirms the purchase and sends a receipt.
Network Issue Reporting
Customers report network outages, slow data, or call quality issues. The AI triages, logs the complaint, provides a reference number, and escalates critical issues to network operations.
Plan Upgrades
Guide customers through plan comparison and upgrades. The AI understands their current plan, recommends suitable options, and processes the upgrade — all within the conversation.
Speak Your Subscribers' Languages
Telcos operate across multiple countries and language zones. Relai supports 50+ languages globally — including 36 African languages — and automatically detects which one your subscriber is using.
Moving Beyond USSD
USSD
Numeric menus, limited text, session timeouts, no history. Works anywhere but frustrating to use.
Relai WhatsApp AI
Natural language, rich messages, persistent conversations, media support. Same reach, far better experience.
Ready to Speak Your Customers' Language?
Join businesses worldwide using Relai to deliver AI customer service in 50+ languages.