Scale Support Without Scaling Costs
Handle millions of daily queries across languages without growing your call centre.
The Challenge
Millions of daily queries for airtime, data bundles, and billing
High agent turnover due to repetitive query handling
Peak load spikes during promotions and network issues
Multiple languages needed across service regions
The Relai Solution
Self-Service via WhatsApp
Customers buy airtime, check data balance, and manage plans through natural chat.
Technical Troubleshooting
AI diagnoses network issues, guides resets, and escalates complex problems.
Billing & Payments
Bill explanations, payment processing, and plan comparisons—all automated.
Smart Escalation
When AI can't resolve, it routes to the right specialist with full context.
Projected Outcomes
70%
Queries Automated
3x
Agent Productivity
0sec
Wait Times
40%
Cost Savings
Ready to Transform
Your Customer Service?
Join leading African businesses serving customers faster, in more languages, at lower cost.